Returns and Exchange Policy
Every KooKoo Bear Baby & Kids product is specially selected for
its exceptional style and quality. If you are not satisfied with your purchase, you may
return it within 30 days of receipt for an exchange or refund. After 30 days, merchandise
may be returned for exchange or for a KooKoo Bear Kids Credit towards a future order. Items being returned for refund and are not in the original pagkaging or are used in anyway are subject to a 20% restocking fee, customers are responsible for shipping charges both ways.
All
merchandise being returned must be in it's original condition and original packaging.
Refunds will be credited in the original form of payment less the shipping and handling fees. Gifts may be returned for merchandise credit or exchanged for other merchandise of equal
value only. On Sale items are non-returnable and non-refundable.
Please allow 4-6 weeks for processing of all returns and exchanges.
Furniture, Custom, Personalized and Special Orders
Many of our products, such as furniture,
linens, wall art, monogrammed or personalized items, are custom made to order at the time
of purchase. Any cancellations of these orders cannot be accommodated and are non-cancelable, non-returnable and non-refundable.
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